Support

How can we help?

We respond to every message within 24–48 hours. Let us know what you need.

FAQ

Frequently asked questions

QHow do I create a custom timer?
Tap "Create your own timer" at the bottom of the Timers list. Set your desired duration, name and icon, then save it. It will appear in your personal list ready to use.
QHow do I create a custom interval?
Go to the Intervals tab, choose any category (e.g. Tabata), then tap "Create custom interval". Set your work time, rest time and number of rounds.
QHow do I remove ads?
Tap the settings icon (⚙️) on the main screen and select "Remove Ads". It's a one-time purchase — no subscriptions, no recurring charges. Your family can share it too via Family Sharing.
QI purchased "Remove Ads" but ads are still showing. What do I do?
Tap "Restore Purchases" in the settings. If the issue persists, contact us at intervalio.ios@gmail.com and we'll sort it out immediately.
QDoes Intervalio work without internet?
Yes, completely. All timers and intervals work 100% offline. Internet is only used to load ads (if you haven't purchased the ad-free version).
QWill Intervalio run in the background?
Yes. Intervalio continues running when you switch to another app or lock your screen. You'll receive an alert when the timer finishes.
QHow do I delete a custom timer or interval?
Tap the Edit button in the top right corner of the list, then tap the red minus button next to the item you want to remove.

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Something not working as expected? Tell us exactly what happened and we'll fix it as fast as possible.

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General support

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Got an idea to make
Intervalio better?

We build Intervalio based on what our users actually need. If there's a timer, interval type, or feature you'd love to see — tell us. The best ideas make it into the next update.

1
Describe your idea A new timer, a workout type, a feature you miss...
2
Send it by email We reply personally within 48 hours.
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See it in the app We'll notify you when your idea ships!
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